Book Ordering Information

Refund and Returns Policies:

Returns on books will be refunded in the original payment method for domestic orders only and if returned within 30 days of purchased and in saleable condition. We do not accept returns on international book orders. Credit card refunds will only be made to the credit card used for purchase. 

Shipping and Handling: Shipping and handling costs will be applied to the total amount of your order. Charges are calculated according to weight and geographic zone. Our standard delivery is via UPS Ground. We offer next day, 2nd day, and 3rd day service for an additional charge. We do not offer Saturday delivery options. 

Orders will ship within 2 business days. Expedited orders placed before 11:30 a.m. (Eastern Standard Time) will typically ship the same day. 

Customers are responsible for any customs, duties, and taxes; carriers often charge customers directly for additional administrative fees associated with the customs process. For any questions or special requests regarding shipping, please call LEI at (617) 871-2900. Note: We do not offer drop shipments to international orders.

Price Adjustments: Price adjustments are available on all bookstore purchases within the last 30 days.  If an item decreases in price and you wish to receive an adjustment please email us at orders@lean.org.

Customer support: If you have questions about our products or placing an order, please call (617) 871-2900 between 8:30 A.M. and 5:00 P.M. (EST) Monday-Friday, or send us an e-mail at orders@lean.org.

Payment: We accept major credit cards (American Express, MasterCard, Visa, Discover), checks, and paypal.

Audio, Video, and Software: Returns of videos or software will only be accepted for damaged or incorrect shipments.

Discounts:

LEI Published books receive the following volume discounts:

10 – 20 = 10%
21 – 40 = 15%
41 + = 20%

Bulk purchase discounts are available only to business and education entities where books are used for internal learning purposes only.

Here is the list of LEI published books:

• The Birth of Lean
• Building a Lean Fulfillment Stream
• Creating Continuous Flow
• Creating Level Pull
• Everything I Know About Lean I Learned in First Grade
• Four Types of Problems
• Gemba Walks
• Getting Home
• Getting the Right Things Done
• The Gold Mine
• Kaizen Express
• Lead With Respect
• The Lean Bakery
• The Lean Dentist
• Lean Lexicon 5th Edition
• The Lean Manager
• Lean Product and Process Development
• The Lean Sensei
• Learning to See
• Making Materials Flow
• Managing to Learn
• On the Mend
• Perfecting Patient Journeys
• Real Numbers
• Seeing the Whole Value Stream
• Steady Work
• The Value Add Accountant
• The Work of Management

Prices are in US Dollars and are subject to change without notice.

Order Confirmation:
Once your order has been confirmed, a follow-up email will be sent to you with details of your purchase. Please use that email confirmation as your receipt of purchase. An additional email will be sent once we have fulfilled your order.

International Distributors:

For your convenience many of our titles are available for sale on Amazon.com, which may have lower international shipping rates. We also have distributors in the following countries:

• Australia – Lean Enterprise Australia lean.org.au
• Brazil – Lean Enterprise Brazil lean.org.br
• Chile – Instituto Lean Chile institutolean.cl
• China – Lean Enterprise China leanchina.net.cn
• Columbia – Lean Institute Colombia institutolean.co
• France – Institut Lean France institut-lean-france.fr
• Hungary – Lean Enterprise Institute Hungary lean.org.hu
• Netherlands – Lean Management Instituut leaninstituut.nl
• Poland – Lean Enterprise Institute Polska lean.org.pl
• Spain – Instituto Lean Management institutolean.org
• South Africa – Lean Institute Africa lean.org.za
• Turkey – Lean Institute Turkey lean.org.tr
• United Kingdom – Lean Enterprise Academy leanuk.org