Thank you Lisa!

I very much appreciate the tightrope. Change agents are caught between encouragement and enforcement while also straddling the line between appreciated and annoying.

It can become quite an exhausting space in which to operate.

I had to see what it meant because I find myself balancing between confidence and hubris when working with a team. It’s important to be seen as an SME when working with a team so they trust your advice and guidance. But you can’t be an “oracle/jerk/annointed” during that process.

As a Change Management Leader, I see parallels between being a Lean Coach and being an agent of change. For me, one of the most important points made is about showing people/teams their success immediately. It’s something I learned during my years with Toyota–recognition is the catalyst for future success. My favorite way to express it is to acknowledge someone’s excellence in “just doing their job.” Oftentimes simply doing the “right thing in the right way” comes to be expected, and recognizing the act of being consistent and steadfast can be overlooked.

Thanks for the thought-provoking post!